Questions About Our Lasagna Products or Ingredients

How high is the sodium (salt) content in our products?

All our products contain between 550 mg and 990 mg of sodium per 300 gram serving.

Do your products contain MSG or trans fats?

Our products are free of MSG and non-natural trans fatty acids.

Do Bassili’s Best products contain potential allergens such as eggs?

All potential allergens are listed within the ingredients as printed on each box. Please read carefully. None of our products are gluten-free as they are all made in a facility that uses flour.

Questions About Preparation

Should I defrost or thaw your products before cooking them?

Our products are designed to be prepared from a frozen state. Although not recommended, Bassili’s Best Lasagnas can be thawed to help speed up the cooking time. The product should be thawed on the bottom shelf of your refrigerator for 8 to 10 hours. Once thawed, it should be cooked immediately. It should not be refrozen after being thawed.

I followed the cooking instructions and still found the product to be cold; in fact, some ingredients were still frozen?

Microwave ovens vary depending on cooking wattage. If you found your entrée cold, increase the heating time in 30-second increments until 74ºC (165° F) is achieved. Keep in mind that appliances come in different makes and models, and as a result, cooking times may vary. Consider as well that your lasagna can range from -20º to 0º when it goes into the appliance depending on the deep freeze or refrigerator freezer. Therefore, it is always best to check on your lasagna as it is cooking. For food safety and quality, your lasagna should be heated thoroughly to at least 74ºC (165ºF). It is EXTREMELY IMPORTANT to preheat your oven as recommended on the package, otherwise, you risk burning the tray due to the extreme temperatures during the heating up process. DO NOT BROIL in the paperboard tray due to the risk of fire. DO NOT use a toaster oven for cooking, ovens, or microwave only. ALWAYS use a baking sheet in conventional / convection ovens for trays to cook on. DO NOT use an AIR FRYER.

Why is it important to let the product sit before it is served?

Allowing the product to sit for 5-10 minutes once out of the cooking appliance lets the temperature of the product balance so that all of the flavours combine and the sauce can thicken; this provides consumers with the perfect blend of thick and flavourful sauce over a bed of freshly cooked pasta.

Questions About Our Packaging

Can the paperboard tray be reused?

The paperboard tray may not be reused/re-heated because it was not designed as a permanent container.

Is the paperboard tray recyclable?

Our trays are made with coated paperboard, to keep the food from soaking into the packaging. This material’s performance is superior in both conventional and microwavable oven environments. Like milk cartons, our trays are not recyclable in all areas. To find out if the tray is recyclable in your area contact your local recycling department.

Miscellaneous Questions

Do you have coupons available?

YES, see coupon page for complete details.

How many people does each of your meals feed?

The Canadian Food Inspection Agency recommends serving sizes for all Canadian products. Their serving suggestions are as follows based on 300 grams per serving:

• Our 907g sized products serve about 3 people. This format also provides a hearty meal for two people.
• Our 1.5kg sized products serve about 5 people.
• Our 2.27kg sized products serve about 7.5  people.

How do I read the best before code?

• The Best before code is read: year month day.
• example: 16SE08 > would be Best before September 8, 2016.